Shipping & returns
Shipping and Return Policy
By accessing this site or by placing an order with PartsXP through any means you accept these terms of use. Please read this agreement carefully before accessing this web site. By accessing the site, or by placing an order through any means, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site or place an order through any means.
THE NOTICES ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST REVISIT THIS PAGE OFTEN TO LEARN OF CHANGES
Your use of this site or you placing an order through any means following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed.
Terms of Sale
1. Payments
payment has been accepted and verified. We accept all major credit cards including Visa, MasterCard, Discover, and American Express.
2. Shipping
Average Ground Shipping Times are not guaranteed, although we typically carry stock across all distribution centres, some orders may take up to 5 business days based on regional availability. For guaranteed transit times, please contact us. Most orders placed on normal business days (non-US holidays), Monday through Friday before 2 PM ET, generally ship the same day unless the item is back-ordered. Back-ordered items, although rare, can take from one to fourteen business days to be fulfilled.
PartsXP ships packages using UPS, FedEx and United States Postal Service. Although in nearly all cases we use the carrier you select in checkout, we reserve the right to use a different carrier of equal timeliness of delivery, should the need arise (if you provide a PO box and request service with UPS, we will use USPS if we cannot contact you to get a non-PO address). Not all shipping rates are guaranteed - in some rare cases, shipping charges quoted in checkout may be less than the actual cost of shipping due to reasons out of our control - PartsXP reserves the right to charge you the additional incurred fees. PartsXP is not responsible or liable for delays caused by any of the carriers we use, and are not responsible or liable for damages caused to products in transit, or products lost in transit.
3. Warranties
PartsXP retains the exclusive and sole right to validate all warranty claims. If there is a claim, customer must obtain a return merchandise authorization number by contacting customer support and send product back with shipping prepaid - shipping will not be covered. Products returned without authorization will be refused and sent back to the customer. Warranty is void if product has been abused, accidentally or intentionally damaged or modified; operated or maintained contrary to the instructions in the operating manual, used with non-food products. We reserve the right to repair or replace items returned under warranty at our option.
4. Returns
PartsXP retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. In order to obtain a refund or exchange, prior approval must be given by PartsXP. Please obtain a return authorization number by contacting customer support. Packages without RMA numbers cannot be processed and will be refused.
Generally, PartsXP will consider returns within thirty (30) days of purchase. Refunds and exchanges are for the cost of product only; shipping and handling charges are not refundable. PartsXP issues refunds generally within 72 hrs of receiving the returned item, once we verify that it is in re-sellable condition. There is no restocking fee on returns due to defective merchandise or PartsXP shipping errors (if reported within 30 days). All other returns will be charged a 20% restocking fee. Freight must be prepaid by the customer and will be reimbursed for defective merchandise and PartsXP shipping errors.
Refunds will be processed only to the original method of payment (credit or debit card) used for placing the order.